1. Overview
Clarevo ("Clarevo," "we," "our," or "us") is operated by HHP, LLC. Our contact information is listed in Section 14.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit clarevo.ai, use our services, or communicate with us. By using our services you agree to the practices described in this policy.
2. Information We Collect
Information you provide to us
- Contact information: Name, email address, phone number, company name, job title.
- LinkedIn profile data: Your LinkedIn profile URL and publicly available profile content (posts, bio, experience) that you provide or that we access during the onboarding intake and ongoing service delivery.
- Voice profile data: Answers to our intake questionnaire — your communication style, topic pillars, POV, frameworks, writing samples, and professional background. This is the core data we use to create your content.
- Business information: Company size, industry, ICP (ideal customer profile) descriptions, goals, and any documents or materials you voluntarily share.
- Payment information: Billing name, billing address, and payment card details. Card numbers are processed directly by Stripe and are not stored by Clarevo. See Section 6.
- Communications: Emails, Slack messages, and other communications you send us.
Information collected automatically
- Usage data: Pages visited, time on page, browser type, operating system, referring URL, and IP address.
- Device data: Browser version, screen resolution, language settings.
- Cookies and similar technologies: See Section 10.
Information from third parties
- If you book a discovery call through Cal.com, we receive your name, email, and any notes submitted at booking.
- If you connect a LinkedIn profile for publishing, we receive profile data and post performance data through the LinkedIn API (see Section 7).
- Performance analytics from Shield Analytics for profiles enrolled in our service.
3. How We Use Your Information
We use your information for the following purposes:
- Service delivery: Creating, reviewing, scheduling, and publishing your LinkedIn content based on your voice profile.
- Onboarding: Conducting your discovery call, intake interview, and voice extraction session.
- Client communication: Sending content drafts for approval, performance reports, billing receipts, and service updates.
- Billing and payments: Processing your subscription payment via Stripe, sending invoices, and managing subscription changes.
- SMS communications: Sending account updates and service notifications via text message, only if you have opted in. See Section 5.
- Analytics and improvement: Understanding how our service performs and how we can improve results for clients.
- Legal compliance: Meeting our obligations under applicable federal and Texas state laws.
- Security: Detecting and preventing fraud, abuse, or unauthorized access.
We do not use your information to train general-purpose AI models, sell data to advertisers, or share your content with other clients.
4. Third-Party Services
We use the following third-party service providers to operate Clarevo. Each is bound by its own privacy and security commitments. We share only the minimum data required for each provider to perform its function.
| Provider | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Name, email, billing address, card data |
| Publishing infrastructure | LinkedIn post scheduling and publishing | LinkedIn profile connection, post content |
| Cal.com | Discovery call and assessment booking | Name, email, booking notes |
| Close CRM | Client relationship and pipeline management | Name, email, phone, company, notes |
| Shield Analytics | LinkedIn performance analytics | LinkedIn profile connection |
| Google Workspace | Email and document delivery | Email address, content drafts |
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
5. SMS & Text Messaging
Clarevo may send text messages (SMS/MMS) to the phone number you provide, only if you have explicitly opted in by checking the SMS consent box on our intake form. SMS opt-in is separate from, and not a condition of, purchasing or using our service.
Message types: Appointment reminders, service updates, content delivery notifications, and brief account communications. We do not send promotional blasts or unsolicited marketing messages via SMS.
Message frequency: Message frequency varies based on your service activity, typically 1-4 messages per month.
Carriers: Message and data rates may apply. Check with your carrier for details.
Opt-out: Reply STOP at any time to cancel. You will receive one confirmation message and no further SMS from Clarevo.
Help: Reply HELP for assistance, or contact us at legal@clarevo.ai.
Texas SB 140 Compliance
Clarevo operates in compliance with Texas Senate Bill 140, effective September 1, 2025, which governs automated SMS communications to Texas residents. Our SMS program is a consent-based program in which recipients affirmatively opt in prior to receiving any messages. Per the Texas Attorney General's guidance, consent-based opt-in programs are outside the registration requirement of SB 140.
All opt-in records are maintained with date, time, and source of consent. If you are a Texas resident and have questions about your SMS rights, contact us at legal@clarevo.ai.
TCPA Compliance
Our SMS program complies with the Telephone Consumer Protection Act (TCPA). We obtain prior express written consent before sending any marketing text messages. Consent is obtained through a clear, separate, unchecked checkbox at the point of intake and is not bundled with any other agreement. You may revoke consent at any time by replying STOP to any message.
For our full SMS Policy, visit: clarevo.ai/sms-policy.
6. Payment Processing
All payment processing is handled by Stripe (Stripe, Inc.). When you enter payment card information on our checkout page, that information is transmitted directly to Stripe's secure servers using industry-standard TLS encryption. Clarevo does not store, transmit, or have access to your full card number, CVV, or magnetic stripe data.
Stripe is PCI-DSS Level 1 certified. Your billing name and address are stored by Stripe and used solely for billing, fraud prevention, and chargebacks. For Stripe's privacy practices, visit stripe.com/privacy.
Clarevo retains billing records (amount, date, description, last four digits of card) as required for accounting and tax purposes.
7. LinkedIn & API Usage
Clarevo uses the LinkedIn API and our automated publishing infrastructure to schedule and publish content to your LinkedIn profile on your behalf. By connecting your LinkedIn profile to our service, you authorize us to:
- Read your profile, posts, and connection data for voice extraction and content strategy.
- Create and schedule posts on your behalf.
- Access performance metrics (impressions, engagement, follower data) to prepare your monthly report.
We access only the LinkedIn data necessary to deliver your service. We do not access your LinkedIn inbox, private messages, or contact list. We do not share your LinkedIn data with other clients.
You may revoke LinkedIn API access at any time through your LinkedIn Settings under "Permitted Services." Revoking access will suspend post publishing until access is restored.
All LinkedIn activity performed on your behalf by Clarevo complies with the LinkedIn User Agreement and LinkedIn Platform Terms.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Upon cancellation of your subscription:
- Voice profile data is retained for 90 days after cancellation, after which it is deleted. You may request immediate deletion by contacting legal@clarevo.ai.
- Post content and drafts are retained for 90 days post-cancellation, then deleted.
- Billing records are retained for 7 years as required by Texas and federal tax law.
- Communication records (emails, support notes) are retained for 3 years.
- SMS opt-in records are retained for 5 years to demonstrate compliance with TCPA and Texas SB 140.
9. Your Rights
You have the following rights regarding your personal information:
All users
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your voice profile data and post history in a portable format.
- Opt-out of SMS: Reply STOP to any text message at any time.
California residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act:
- The right to know what categories of personal information we collect and why.
- The right to opt out of the sale of personal information. We do not sell personal information.
- The right to non-discrimination for exercising privacy rights.
- The right to correct inaccurate personal information.
- The right to limit use of sensitive personal information.
To exercise any of these rights, contact us at legal@clarevo.ai. We will respond within 45 days.
10. Cookies & Tracking
Clarevo uses cookies and similar tracking technologies to operate our website and understand usage patterns.
- Essential cookies: Required for the website to function (session state, security tokens). Cannot be disabled.
- Analytics cookies: Used to understand how visitors use our site. We use privacy-respecting analytics only.
- Marketing cookies: Not currently used. If we add them in the future, this policy will be updated and consent will be obtained.
You can control cookies through your browser settings. Disabling cookies may affect website functionality but will not affect your ability to receive Clarevo's services once enrolled.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include TLS encryption for data in transit, access controls limiting data access to personnel who need it to deliver services, and regular security reviews of our service providers.
No method of electronic transmission or storage is 100% secure. If you believe your information has been compromised, contact us immediately at legal@clarevo.ai.
12. Children's Privacy
Clarevo's services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify active clients by email at least 14 days before the changes take effect.
Your continued use of Clarevo's services after the effective date of an updated policy constitutes your acceptance of the changes.
14. Contact Us
For privacy-related questions, data requests, or to exercise your rights, contact us:
This Privacy Policy is not legal advice. If you have questions about your legal rights under applicable law, we recommend consulting a qualified attorney.